Customer Experience (CX) Project (3 @ 5% = 15%)

You’ll be 1) critiquing one baseline ad for a brand, 2) creating a customer journey map of that brand, and then 3) developing a “print” (or other type of digital, non-video, if you will) touchpoint. Your initial critique will serve as baseline response to customers’ behaviors, your customer journey map will employ some consumer research, while your touchpoint creation (usually “print” ads) will reflect theory concepts learned from the broad course units (psychological/cultural influences). Each part shall be accompanied by a brief (~200-300wd) writeup. You may wish to use Canva or Adobe Creative Cloud Express to create your touchpoints, though you’re not limited to those tools. Works are preferred submitted via Canvas.

The point of the CX project is to assess your understanding and application of the course material to consumers’ behaviors, as presented through the book, readings, and classes, and allow some creativity in representing them.

📤 Submit CX Deliverables on Canvas

Consumer Ethnography (15%)

You’ll be conducting a detailed ethnographic study of a consumer setting, observing behaviors, motivations, and cultural influences with field notes and/or interviews. From that data, you’ll develop 2-3 insights on consumer behaviors that might lead to actionable marketing strategy. Works are preferred submitted via Canvas.

The point of the consumer ethnography is for you to assess consumer behavior concepts and theories such as motivations, attitudes, identity groups, etc, as consumers behave in actual purchase and consumption settings.

📤 Submit Ethnography on Canvas

Shoebox Collage Project (15%)

As consumers, our decision journeys are affected by both internal and external processes. You’ll be asked to make a shoebox collage with objects that represent the consumer psychological (inside of the box) and consumer cultural (outside of the box) processes that influence your decision journeys. This should contain, at a minimum, 20 unique and personally relevant specific theories/concepts of consumer behavior, with a fully-referenced key (see Canvas for specific details).

The point of the shoebox collage project is to provide a point of creativity for you to relate the theories and concepts from the course directly to your own individuality as a consumer.

📤 Submit Shoebox In Person

Course Engagement (12%)

Communication skills are extremely important in marketing (after all, it’s one of the things we do!), which is why I grade course engagement on active participation and contribution, not mere class attendance (you’ll note I don’t have a formal attendance policy). I also expect everyone to actively engage in class discussions, any class exercises, and make quality contributions/discussions on Canvas. All of this counts as engagement. And since this class is going to run partially like a social media marketing agency, being a contributing member of the team is extremely important!

Therefore, course engagement is a function of: (in-class active participation + outside-class on Canvas) * (volume) * (quality). Both inside and outside of classtime, I encourage us to work hard to create and maintain a supportive, respectful, and empathetic environment. While I’ll help guide you, the class should be a thought lab to express your critical and analytical thinking, while also considering the backgrounds of others in and out of the class.

While you must be present in classes to be able to participate in them, I guarantee attendance alone will not earn a full 12% engagement mark (for example, attendance but no participation may earn closer to 10% while no attendance but a lot of participation may earn closer to 8%). Your involvement and participation are vital to the success of yours and your peers’ learning experiences; consistency and quality matter. I encourage actual, real discussion in and out of classtime.

The point of course engagement is to foster communication and collaboration skills with peers, as well as to actively engage the content, both inside and outside class lecture.

Manning BeHub (Behavioral Hub) Research Credits (3%)

You’re required to participate in at least 3.0 credits of Manning BeHub research studies (or, if you choose, see me for an alternative credit task) as part of your course grade. 3.0 credits is approximately 4-6 studies in a semester (1.0 credit = 1% of final course grade). Most studies take between 10-20 minutes per study. If you accumulate credits for my course in excess of the 3.0, up to an additional 2.0 credits may be awarded as extra course credit.

Many studies will be online studies that can be done at home, though occasionally, in-person “lab” studies will be offered for credit or other incentives. The BeHub will send out announcements directly via the SONA participation platform to the class as researchers periodically announce new study availability. Study availability may be ongoing through the semester. However, studies are usually only open for limited periods of time before they expire and are then unavailable for participating credit. Please make sure you participate in studies before they are closed.

The point of participating in research studies is that these studies will help your professors (including me) generate knowledge and insight about business, as well as give you firsthand experience of how business research is conducted.

Team Insight Pitch (Research) (20%)

You’ll be working in teams of ~5, picking a Transformative Consumer Research topic. You’ll be doing some primary customer research/analysis as well as using your knowledge to convince marketers, policymakers, and consumers that the problem is “solveable.” There will be a one page executive summary, as well as an 8-10 minute presentation that: identifies the issue, leverages behavioral theories, addresses target consumers, and proposes how marketing interventions, campaigns or structural challenges will cause behavioral change to improve the issue.

Groups may meet with me during any class workshops or outside class. As well, students may use Canvas tools to help with collaboration. If there’s a problem within the group, you should inform me as soon as problems arise, not the week before deadlines.

The point of the insights pitch is to showcase written and oral communications skills, to work on interpersonal skills in a teamwork collaboration, and to demonstrate research, critical, and analytical problem-solving skills in a cumulative fashion.

📤 Submit Team Insights Report

Team Insight Pitch (Public Service Announcement) (15%)

Your team will take your insights pitch and translate it to a ~2 minute video public service announcement (PSA). This will be the creative execution of your insights and will be critiqued in class at the end of the semester. Critical to the success of your PSA will be your ability to communicate and demonstrate your team’s understanding of how behavioral insights and theory relate to the issue. Tools you could use include OBS Studio, Canva’s Video Maker, or Adobe Spark Video Editor.

The point of this public service announcement is to demonstrate an ability to take research insights and translate them to marketing strategy and application as well as to showcase oral communications skills in a visual presentation.

📤 Submit PSA Video Link

Peer Evaluation (Online Link) (5%)

A link to a rigorous Qualtrics peer evaluation form will be posted in the last week of class. Failure to submit the evaluation by the assigned date will be an automatic “0” (zero) for your own evaluation score, as I use your peers’ scores to calculate your own evaluation grade.

If you can’t be bothered to give your peers their scores, I won’t be bothered to calculate your score.

🔗 Open Qualtrics Evaluation (URL TBA)